If the item is defective, contact us on 011 867 9140 and we shall direct you to the Customer Service contact centre of the brand that you purchased. Or you can return it to the store you did your purchase through .Each brand has its own service policies, but generally all defective products, within the warranty period would be evaluated by the brand, prior to deciding the best course of action; either repair or replacement.

If the product is not defective, you may contact the store you purchased through for a refund. Please note that conditions for return are:

  1. The goods must be unused
  2. Goods must be in their original condition & packaging.
  3. Goods must be received back within 7 days from the day you receive your order.
  4. You must provide your original Invoice, together with your proof of purchase.
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